The Choice & Partnership Approach (CAPA)

This project introduces ways of working that increase the efficiency and quality of CAMH and AOD services by implementing systems to utilise resources effectively while keeping the service user at the heart of the process.

This includes making sure that children, young people and their family/whānau are met in a timely fashion, listened to and respected, offered all options available, given opportunity to voice their views and are supported with their decisions.

CAPA is a service transformation model that places emphasis on Leadership, Collaboration, Skill Layering and Demand/Capacity theory to enable Services to build their capacity without compromising the quality of service delivery.

CAPA integrates the 7 HELPFUL Habits of Effective Services into a clinical system and brings together:

  • a new approach to clinical skills and job planning
  • methods for increasing service capacity
  • active involvement of young people and their family/whānau

Benefits of introducing CAPA together with the 7 HELPFUL Habits are:

  • the reduction of waiting periods and DNAs
  • the establishment of clear working goals with clients and their family/whānau
  • clinicians with the appropriate clinical skills are utilised

When implementing the Choice and Partnership Approach it can be useful for services to refer to resources that have worked well for other services. Resources available for sharing include information pamphlets for consumers, care bundles for clinicians and letter and appointment script templates.

Contact:  
Abigail Milnes  a.milnes@auckland.ac.nz   09 923 4298