The Choice & Partnership Approach (CAPA)



The Choice and Partnership Approach (CAPA) is a continuous service improvement model that combines personalised care and collaborative practice when partnering with service users and their family/whānau. Benefits include enhanced effectiveness of service delivery, and improved demand and capacity management.

By focusing on the service user and their family/whānau, CAPA helps develop client-centred services that are accessible and outcome-focused. It provides opportunities for young people and families/whānau to be involved in each stage of their care. Utilising 11 key mechanisms, clinicians shift from being seen as an ‘expert with power’ to a ‘facilitator with expertise’.

CAPA brings together:

  • The active involvement of the young person and their whānau throughout the clinical process – assessment, treatment planning and outcomes
  • Demand and Capacity ideas
  • Methods for increasing service capacity 
  • A new approach to clinical skills and job planning

Services can then:

  • Reduce waiting periods and DNAs
  • Offer focused service delivery accessing clinicians with the appropriate clinical skills 
  • Function in a more efficient, timely manner.


CAPA is a model that offers a consistent yet flexible and adaptable  approach to care with clear pathways. Services can benefit from being able to demonstrate what they are doing and with whom. Using CAPA provides services with easily accessible data on their capacity and activity. This data can then be used to assist planning and funding decisions.

When implementing the Choice and Partnership Approach it can be useful for services to refer to resources that have worked well for other services. 

Resources are available for sharing include information pamphlets for consumers, care bundles for clinicians and letter and appointment script templates.


Megan Grimwood   09 923 4298


Please return to these pages regularly for updates including fresh resources and new guidance for CAPA.